How It will be Managed
The procedure is private and confidential Initiation: Initiate contact with agedcaredmediation.com via email or phone
Face to face mediation only available in Western Australia.
Online mediation is available for family members who cannot attend in-person sessions with aged care providers. In such cases, all mediation will be conducted entirely online.
How is conducted
Evaluation: A mediator evaluates the circumstances by listening to all involved parties.
Collaborative Mediation Session: All parties convene for a guided discussion.
Framework: The mediator establishes basic guidelines to facilitate an orderly process.
Exchange of Views: Parties articulate their viewpoints.
Deliberation: The elder’s circumstances are thoughtfully deliberated.
Consensus: The objective is to form a consensus on a set of actions to be taken.
Keep in mind, the goal of AgedCareMediation.com is to promote understanding, settle disputes, and enhance the standard of care for the elderly.
Mediation is a structured dispute resolution process where the mediator takes a facilitative role to assist the parties to discuss their viewpoints and areas of concern. The Mediator is concerned about the relationship between the parties, the fair process and the content. The Mediator uses a structured approach including individual and joint participation and private discussions that lead to a process designed to guide the parties to a joint crafting of mutually beneficial, durable workable resolutions. A mediator is not a judge, does not offer advice, but rather guides the process towards dispute resolution. (Institute of Arbitrators & Mediators Australia)